COMPLAINTS POLICY - No job leaves my lab unless I am personally happy with it. However, on rare occasions, I recognise that there may be times where a breakdown in communication could potentially occur. To ensure I am able to put things rights as soon as I can, please read my complaints procedure below and I will respond promptly to ensure any problem gets resolved. As soon as possible after the completion of the recovery, please inspect the work to ensure everything has been carried out in my usual way. In the unlikely event there is anything you are not completely satisfied with, please contact me as soon as you can in order that I can rectify any problems as soon as possible. Either call me personally on 07855951349 / 0141 237 1008 , or write to me at Andy Watson, Databusters, 15 Ingram St, Glasgow, G11HA or email me firstname.lastname@example.org and I aim to respond within 1 days of receiving your complaint and where possible, I provide you with a date to remedy any issues raised.
Where I are unable to resolve your complaint using my own complaints procedure, as a Which? Trusted trader I use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that I cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.